Data Deletion Policy

Zinake Social

Effective Date: 1st January 2026

Zinake Social (“Zinake”, “we”, “our”, or “us”) respects your right to control your personal data. This Data Deletion Policy explains how users can request deletion of their personal data and how such requests are handled.

This policy is issued in accordance with the Kenya Data Protection Act, 2019, and applicable international data protection standards.

1. Your Right to Data Deletion

You have the right to request deletion of:

• Your Zinake Social account

• Personal information associated with your account

• Connected social media account data stored by Zinake Social

This right applies where:

• The data is no longer necessary for the purpose it was collected

• You withdraw consent

• The data has been unlawfully processed

• Deletion is required by law

2. What Data Can Be Deleted

Upon a valid request, Zinake Social may delete:

• Account profile information (name, email, phone number)

• Platform usage data

• Connected social media account metadata

• Stored content, schedules, and analytics generated through the platform

3. What Data May Be Retained

Certain data may be retained where legally required or operationally necessary, including:

• Billing and transaction records (for tax, audit, or legal compliance)

• Records required to resolve disputes or enforce agreements

• Data required by regulatory authorities

Retained data is securely stored and access is restricted.

4. How to Request Data Deletion

You may request data deletion by:

• Sending an email to [insert official email address]

• Using any in-platform data deletion feature (where available)

Your request should include:

• Your registered email address

• Account name or username

• A clear statement requesting data deletion

5. Verification of Identity

To protect your data, Zinake Social may:

• Verify your identity before processing the request

• Request additional information to confirm account ownership

6. Processing Time

Zinake Social will:

• Acknowledge data deletion requests within a reasonable time

• Complete deletion within 30 days, unless extended by legal or technical requirements

If deletion cannot be completed within this period, you will be informed of the reason.

7. Effect of Data Deletion

Once deletion is completed:

• Your account will be permanently deactivated

• You will lose access to all platform features

• Deleted data cannot be recovered

8. Third-Party Services

Where data has been shared with third-party service providers:

• Zinake Social will take reasonable steps to notify such providers

• Deletion will be subject to their legal and contractual obligations

Zinake Social is not responsible for data retained independently by third-party platforms (e.g., social media networks).

9. Complaints and Escalation

If you believe your data deletion request has not been handled appropriately, you may:

• Contact Zinake Social directly

• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya

10. Changes to This Policy

Zinake Social may update this Data Deletion Policy from time to time. Updates will be posted with a revised effective date.

11. Contact Information

For data deletion requests or questions, contact:

Zinake Social
Email: social@zinake.com
Website: https://social.zinake.com

Telephone: +254722244566