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Privacy policy

Privacy Policy Zinake Social Effective Date: 1st January 2026 Zinake Social (“Zinake”, “we”, “our...

Privacy Policy

Zinake Social

Effective Date: 1st January 2026

Zinake Social (“Zinake”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use Zinake Social, a social media management platform that allows users to manage multiple social media accounts in one place through a subscription or by assigning account management to Zinake.

By using our platform, website, or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full name

  • Email address

  • Phone number

  • Company or business name

  • Billing and subscription details

  • Login credentials (stored securely and encrypted)

b) Social Media Account Information

When you connect your social media accounts to Zinake Social, we may access:

  • Account names and IDs

  • Profile information

  • Page or account analytics

  • Posts, captions, and media you upload or schedule

  • Permissions granted through official social media APIs

We do not collect passwords for your social media accounts. Authentication is handled through secure authorization methods provided by each social media platform.

c) Usage and Technical Data

  • IP address

  • Browser type and device information

  • Device and operating system details

  • Log files and timestamps

  • Pages visited and features used

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain the Zinake Social platform

  • Manage subscriptions, billing, and payments

  • Enable posting, scheduling, monitoring, and analytics across social media accounts

  • Perform social media management services when assigned to Zinake

  • Communicate with you regarding updates, support, or service notices

  • Improve platform functionality, security, and user experience

  • Comply with applicable legal and regulatory obligations

3. Delegated Social Media Management

If you assign management of your social media accounts to Zinake:

  • Authorized Zinake staff may access your connected accounts solely for service delivery

  • Access is limited to tasks agreed upon under your selected subscription or service plan

  • Zinake does not claim ownership of your social media accounts or content

  • All actions are performed in accordance with your instructions and applicable platform policies

4. Data Sharing and Disclosure

Zinake Social does not sell, rent, or trade your personal information.

We may share your information only with:

  • Trusted third-party service providers (such as hosting, analytics, and payment processors)

  • Social media platforms via their official APIs and integrations

  • Legal or regulatory authorities where required by law

All third parties are required to maintain appropriate confidentiality and data protection standards.

5. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

  • Secure servers and encrypted connections (SSL/TLS)

  • Restricted and role-based access to personal data

  • Ongoing monitoring and system updates

While we take data security seriously, no online platform can guarantee absolute security.

6. Data Retention

We retain your information:

  • For as long as your account remains active

  • As necessary to provide our services

  • As required to meet legal, accounting, or regulatory obligations

You may request account deletion, subject to applicable laws and operational requirements.

7. Your Rights

Subject to applicable data protection laws, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Withdraw consent where processing is based on consent

  • Object to or restrict certain data processing activities

Requests can be made using the contact details below.

8. Cookies and Tracking Technologies

Zinake Social may use cookies and similar technologies to:

  • Maintain secure user sessions

  • Enhance platform functionality

  • Analyze usage patterns to improve services

You may control or disable cookies through your browser settings.

9. Third-Party Services and Links

Zinake Social may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third parties.

10. Children’s Privacy

Zinake Social is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of Zinake Social after changes are posted constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Zinake Social
Email: social@zinake.com
Website: https://social.zinake.com

Telephone: +254722244566